Refund policy

Introduction

At Global Wide PR, we strive to provide the highest quality service to our clients. We are committed to your satisfaction, and we want to ensure you have a positive experience with our services. This Refund Policy outlines the circumstances under which we offer refunds for our services.

Eligibility for Refunds

Refunds are granted under specific conditions as detailed below. To be eligible for a refund, you must meet the criteria outlined in this policy.

1. Service Non-Delivery

If we are unable to publish your news story on the agreed-upon news outlets included in your chosen publishing package, you will be entitled to a full refund.

2. Service Cancellation

If you wish to cancel your order, you must do so within 24 hours of purchase. Cancellations made within this timeframe are eligible for a full refund. After 24 hours, cancellations are not eligible for a refund.

3. Unsatisfactory Service

If you are not satisfied with the quality of the written article or the placement of your news story, please contact us within 7 days of receiving your report. We will work with you to address your concerns and may offer a partial refund or additional services to rectify the situation.

Non-Refundable Services

Certain services are non-refundable, including but not limited to:

Any completed services where the article has been published as per the agreed package.
Customized services that have been fulfilled as per the client’s specific requirements.
Any additional services or add-ons that have already been completed.

Refund Process

To request a refund, please follow these steps:

Contact Us: Email us at [email protected] with your order number and a detailed description of your issue.
Review: Our support team will review your request and respond within 3-5 business days.
Resolution: If your refund request is approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at:
[email protected]

Changes to This Refund Policy

Global Wide PR reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated Refund Policy.

By using our services, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.